Shipping policy
Thank you for shopping with Masters Market.
We are committed to delivering your orders safely and as quickly as possible.
Order Processing
- Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
- United Kingdom: 2–5 business days
- International Orders: 7–14 business days (depending on destination and customs processing)
Please note that delivery times are estimates and may vary due to courier services, customs, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping costs are calculated automatically at checkout based on your delivery address, order weight, and selected shipping method.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. Masters Market cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping addresses.
Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Customs & Import Duties
For international orders, customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: hello.mastersmarket@gmail.com
We are always happy to assist you.